Tuesday, March 22, 2011

What can managers do to minimize group think?


One thing is to monitor group size. People grow intimidated and hesitant as group size increases and, although there is no magic number that will eliminate groupthink, individuals are likely to feel less personal responsibility when groups get larger than about 10 members. Managers should also encourage group leaders to play an impartial role. Leaders should actively seek input from all members and avoid expressing their own opinions, especially I the early stages of deliberation. Another thing is to appoint one group member to play the ole of devil’s advocate. This members role is to overtly challenge the majority position and offer divergent perspectives. Still another suggestion is to use exercises that stimulate active discussion of diverse alternatives without threatening the group and intensifying identity protection. One such exercise is to have group members talk about dangers or risks involved in a decision and delaying discussion of any potential gains. By requiring members to first focus on the negatives of a decision alternative, the group is less likely to stifle dissenting views and more likely to gain an objective evaluation.

No comments:

Post a Comment