The way of change agent manages the process of change is indicated by certain factors and characteristics that have neen identified by Havelock and Shaskin are as follows;

1.     Homophily: it is the degree of closeness and similarity between the change agent and the client. The closer the relationship, the easier and more successful the change.

2.     Empathy: it involves understanding of feeling, emotions and thoughts. The similarity between the client and the change agent leads to successful implementation of change strategies.

3.     Linkage: it refers to the degree of collaboration between the change agent and the client. The tighter the linkages, the more likely is the success.

4.     Proximity: the change agent and the client should have easy access to each other. The closer the proximity, the better the relationship and easier to develop collaborative efforts.

5.     Structuring: the client and the chage agent should plan implementation of interventations by mutual consulations and structure various strategies step by step.

6.     Capacity: this refers to the capacity of the organization to make available resources required for implementation of the change strategies. The higher the capacity, the esier to implement change.

7.     Openness: opennerss refers to the conceptual environment that is favourable for both the parties. The client must have respect for the ideas, feelings and needs of the change agant.

8.     Reward: the change brings potential benefits to the organization. Strategies should be so planned that the short term rewards are visible to the participants in the change programme. Once this is achieved, the employees will display higher degree of enthisianm and keenness in implementing long term strategies for change programme.

9.     Energy: energy refers to the amount of efforts spent in implementing the change programme. The client may be able to spend physical and psychological energy for his employees who are directly of indirectly involved in the change process, but the same may not indeed be possible for the change agent.

10.   Synergy: The total of individual efforts brought together should be hogher, and then only synergy is deemed to have been achieved.