1. Emotional labor creates dilemmas for employees when their job requires them to exhibit emotions incongruous with their actual feelings. It is a frequent occurrence. For example, when there are people that you have to work with whom you find it very difficult to be friendly toward. You are forced to feign friendliness.
2. Felt emotions are an individual’s actual emotions.
3. Displayed emotions are those that are organizationally required and considered appropriate in a given job. They are learned.
4. Key—felt and displayed emotions are often different. This is particularly true in organizations, where role demands and situations often require people to exhibit emotional behaviors that mask their true feelings.
what are these basically??? emotions types or dimension or what???
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