8. Evaluating decision effectiveness

The last step in the decision making process involves evaluating the outcome or result of the decision to see if the problem has been resolved. If this evaluation shows that the problem still exists then the manager would need to assess what went wrong. Was the problem incorrectly defined? Were errors made in the evaluation of various alternatives? Was the right alternative selected but poorly implemented? The answers to questions like this might send the manager back to one of the earlier steps. It might even require starting the whole decision process over.