Decision making: Emotions are best when they are left "out" of the decision making process. Due to the fact that humans are emotional creatures, it would be foolish and unwise to advocate people to "get rid of their emotions". This is both unnecessary and unhealthy, for we all have emotions for a reason. However, there are times when our emotions must be keep in balance. One such example of this is when we have to make decisions, particularly critical decisions. History shows that when people mix their emotions with decision making, they tend to make bad decisions, which in turn lead to severe consequences.
In general, when you have a decision to make, and you're emotional about it, it is best not to make the decision based on the dominant emotion you have at that moment, because this will generally lead to you making a decision that ends up hurting you in the long run. There is a time for emotions, but emotions should never play a factor in the decisions you make in life, for disaster usually follows.
Motivation: Emotions play an integral role in motivation. Individual differences in emotional tendencies interact with organizational events and social interactions to yield emotional reactions that importantly shape an individual’s goals and the persistence of effort in the face of obstacles. The influence of emotional reactions to organizational events, such as downsizing, may seriously weaken personal commitment to organizationally desired goals and, in turn, job performance.
Motivational processes also play an important role in the elicitation and expression of emotions. Theories of cognitive appraisal, for example, posit the critical importance of appraisals of personal significance for the elicitation of emotional responses. As such, the emotional significance of an event depends on the extent to which the event is appraised as relevant to the individual’s goal concerns.
Leadership: All leadership works – and has always worked – through emotions. Every undisputable leader has earned their reputation because their leadership was emotionally compelling to a larger or smaller group of followers. The leader of any group acts as the group’s emotional guide. And in today’s organisations a fundamental task of leaders is still emotional.
But leadership in corporations goes beyond reaching a short-term goal or ensuring that a job is well done. Leadership in corporations is also about driving the collective emotions in a positive direction – and avoiding or controlling deadly emotions. In addition to their required professional skills, the leaders and managers of the corporation also have leadership skills; the social and emotional competencies required to handle their own and other people’s emotions, and to drive these emotions in the right direction. If leaders fail to drive emotions in the right direction, everything else they do might not have the positive impact that they intended.
Successful corporate leaders have the social and emotional intelligence required to make the emotions in their group work for – and not against – the interests of the organisation.
Interpersonal conflict: emotion plays a major role in triggering interpersonal conflict, people who do not have the emotional intelligence and does not know how to manage his emotions might enter into conflict with colleagues easy. Driven by negative emotions, different views can be enhanced by open argument, hidden sabotage and destructive office politics. Recognizing importance of emotional intelligence, multinational companies had invested in emotional intelligence training and training for their staff. They usually go with a deeper understanding of emotional intelligence, but not really in touch with their negative emotions.
