Under the socio-technical system approach, jobs are designed by taking a “holistic” or “systems” view of the entire job situation, including its physical and social environment. The socio-technical approach is situational because few jobs involve identical technical requirements and social surroundings. Specifically, the socio-technical approach requires that the job designer should cautiously be concerned about the role of employee in the socio-technical system, the nature of the tasks performed, and the autonomy of the work-group. The essential elements of the socio-technical system approach are as under:
A job need to be reasonably demanding for the individual in terms other than sheer endurance and yet provide some variety (not necessarily novelty).
Employees need to be able to learn on the job and to go on learning.
Employees need some minimum area of decision-making that they can call their own.
Employees need some minimal degree of social support and recognition at the workplace.
Employees need to be able to relate what they do and what they produce to their social life.
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