• Self-awareness. Being aware of what you are feeling. It is exhibited by self-confidence, realistic self-assessment, and a self-deprecating sense of humor.
• Self-management. The ability to manage your own emotions and impulses. It is exhibited by trustworthiness and integrity, comfort with ambiguity, and openness to change.
• Self-motivation. The ability to persist in the face of setbacks and failures. It is exhibited by a strong drive to achieve, optimism, and high organizational commitment.
• Empathy. The ability to sense how others are feeling. It is exhibited by expertise in building and retaining talent, cross-cultural sensitivity, and service to clients and customers.
• Social skills. The ability to handle the emotions of others. It is exhibited by persuasiveness, and expertise in building and leading groups and teams.
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